Green Response

Green Response

Green Response

Green Response hero image

Green Response

The gist

Pennsylvania’s Department of Environmental Protection (DEP) advocates for both the environment and its residents. However, its complaint forms were outdated and inaccessible, creating barriers for constituents to report issues and for government agents to process them efficiently.

For my internship, aptly titled "The Forms That Suck Less" Internship, I worked to improve these forms to ensure a smoother experience for users while alleviating administrative burden.

Key Outcomes

Modernized 4 complaint forms into one cohesive experience, leveraging the Design System and approaching a mobile-first design.
Improved information hierarchy, location sharing, and media upload processes for smoother interactions.
Presented final wireframes and prototypes to agency stakeholders, paving the way for implementation.
Developed a requirements document and design recommendations to enhance accessibility, readability, and overall user experience.

Main Takeaways

Form improvement is important for everyone, including those who work on it.

My contribution

My contribution

Figma
Agile
Stakeholder Management
Public Speaking

Figma
Agile
Stakeholder Management
Public Speaking

The team

The team

CODE PA UX Design Team
FTSL Internship

CODE PA UX Design Team
FTSL Internship

My role

My role

UX Design Intern

UX Design Intern

Duration

Duration

3 months

3 months

I’m still adding the finishing touches to this case study.

Feel free to get in touch if you’d like to hear more in the meantime!

Thanks for stopping by!

Feel free to reach out if you ever want to chat about design, food, books, or anything in between.

Contact Me

With ♥ by Ange

© 2025

Thanks for stopping by!

Feel free to reach out if you ever want to chat about design, food, books, or anything in between.

Contact Me

With ♥ by Ange

© 2025

Thanks for stopping by!

Feel free to reach out if you ever want to chat about design, food, books, or anything in between.

Contact Me

With ♥ by Ange

© 2025