
The gist
Pennsylvania’s Department of Environmental Protection (DEP) advocates for both the environment and its residents. However, its complaint forms were outdated and inaccessible, creating barriers for constituents to report issues and for government agents to process them efficiently.
For my internship, aptly titled "The Forms That Suck Less" Internship, I worked to improve these forms to ensure a smoother experience for users while alleviating administrative burden.
Key Outcomes
✅ Modernized 4 complaint forms into one cohesive experience, leveraging the Design System and approaching a mobile-first design.
✅ Improved information hierarchy, location sharing, and media upload processes for smoother interactions.
✅ Presented final wireframes and prototypes to agency stakeholders, paving the way for implementation.
✅ Developed a requirements document and design recommendations to enhance accessibility, readability, and overall user experience.
Main Takeaways
Form improvement is important for everyone, including those who work on it.